Santa Rosa Tool Library SMS Messaging Policy

Effective  06/10/2025

Purpose:
We may communicate with you via SMS messages to provide updates, reminders, notices, or information related to your borrowing activities. Our borrowers will only receive SMS messages if they have contacted us directly or have explicitly agreed to receive due date reminders, notices, and overdue notices. We do not send unsolicited SMS messages or promotional content.

Your Consent:
You agree to receive SMS messages from us only if you have contacted us first via SMS or have explicitly consented to receive reminders, notices, or updates related to your borrowing activities.

Responding to Your Messages:
If you send us a message, we may reply to your inquiry or response. We will not send any messages unless you have contacted us first or have given explicit consent.

Help and Support:
You may reply with "HELP" to any of our SMS messages for more information.

Opt-Out:
If you wish to stop receiving SMS responses or reminders, you can reply with "STOP" at any time, and we will cease sending you SMS messages.

Message and Data Rates:
Message and data rates may apply depending on your mobile carrier and plan.

Data Security and Privacy:
We will handle your phone number and message data securely and only use it for the purpose of responding to your inquiries or providing agreed-upon reminders and notices. Your personal information will not be shared with third parties for marketing purposes.

If you have any questions mor concerns about this SMS Messing Privacy Policy or other data practices, please contact us at:

Santa Rosa Tool Library

642 5th Street, Santa Rosa, CA. 95404

Email" fixit@borrowtools.org

Phone: 707-229-3949